Refund Policy

Custom printed products

NFC and QR Code stickers are custom-made with user-provided or user-selected artwork, URLs, Dynamic URL settings, and quantities. Because each order is personalized, refund eligibility depends on order status and the reason for the request.

Before production starts

If an order has not entered production, NFCOP may cancel, correct, or adjust the order where operationally possible. Contact NFCOP as soon as possible with the order number and requested change.

After production starts

Once stickers have been printed, encoded, packed, or shipped, cancellations and refunds are generally not available unless there is a confirmed production error, fulfillment error, or other issue for which NFCOP is responsible.

Production errors

If you receive stickers that are defective, materially different from the confirmed order, incorrectly encoded due to NFCOP error, or damaged before delivery, contact NFCOP with photos and order details. NFCOP may offer a replacement, correction, credit adjustment, or refund depending on the case.

User-provided mistakes

Refunds are not normally available for mistakes in user-submitted URLs, QR codes, Dynamic URL destinations, artwork, spelling, quantities, delivery addresses, or other details that were confirmed before checkout.

Dynamic URL destinations

For Dynamic URL stickers, users can edit the destination URL from their account. Refunds are not provided solely because a user later wants to change the destination of a Dynamic URL sticker.

Credit purchases

Credit purchases are used to order NFC and QR Code stickers on the platform. Unused credits may be reviewed for refund only where required by law or approved by NFCOP. Used credits, fulfilled orders, and custom production work are not normally refundable.

Payment processor fees

Where a refund is approved, any payment processor fees, currency conversion costs, bank charges, or third-party fees may be handled according to Stripe and applicable payment-provider rules.

Abuse and fraud

NFCOP may refuse refunds, suspend accounts, or cancel orders where there is evidence of abuse, chargeback fraud, repeated policy misuse, unlawful content, or violation of the Terms.

How to request a refund

Refund requests should be sent through the NFCOP contact page with the account email, order number, payment reference if available, explanation of the issue, and supporting photos or screenshots where relevant.